• 1 - Touch the screen to start
    Alternatively, you can scan the QR code on the station and follow the simple instructions directly on your phone.
  • 2 - Tap your card to pay
    A refundable deposit will be charged at the start of your rental. We accept Apple Pay, Google Pay, Visa, Mastercard, and all major payment methods.
  • 3 - Take your powerbank
    A fully charged powerbank will be released instantly. Built-in Type-C and Lightning cables are included — no adapters needed.
  • 4 - Charge your device
    Stay powered on the go — compatible with iPhones, Android phones, tablets, notebooks, electronic vapes, and any USB-C or Lightning device.
  • 5 - Return it to any station
    When you are done, slide the powerbank into any empty slot at any of our stations. Your deposit will be automatically refunded to your bank account, minus the rental fee.
  • 6 - Always find us
    Save our station map to your phone's home screen to locate the nearest ProntoCharge machine wherever you are.
FAQ
  • Q
    How do I rent a power bank?
    A
    Tap the screen or scan the QR code on the station. No app or registration needed. Pay by card, Apple Pay, or Google Pay. A fully charged power bank is released instantly.
    1 — Tap the screen · 2 — Tap your card · 3 — Take your power bank
  • Q
    Is a deposit required?
    A
    Yes. A €10 deposit is charged at the start of the rental. It is automatically returned to your card when you bring the power bank back, minus the rental fee.
  • Q
    How much does it cost?
    A
    Pricing varies by location and may change. Rentals typically start from €2 per 30 minutes. What stays the same everywhere: Deposit €10 (refunded when you return it) · Daily maximum €10 · Not returned: €30 (the power bank is yours). The exact price is always shown on screen before you pay.
  • Q
    Do I need to download an app?
    A
    No. Everything works directly at the station — tap the screen or scan the QR code. No app, no account, no registration required. We do recommend saving our station map to your home screen so you can always find the nearest location: prontocharge.it/map
  • Q
    Which devices does it charge?
    A
    All of them. Each power bank has built-in USB-C and Lightning cables — compatible with iPhone, Android phones, tablets, and laptops. No adapter needed.
  • Q
    Can I rent more than one power bank?
    A
    Yes. Each rental is independent — a separate deposit is charged for each power bank. Return them separately when done.
  • Q
    Can I return it to a different location?
    A
    Yes — that's the point. You can return the power bank to any ProntoCharge station in the city, not just where you rented it. Find the nearest station at prontocharge.it/map
  • Q
    How do I return it?
    A
    Slide the power bank into any empty slot at any ProntoCharge station. It clicks in, the return is registered automatically, and your deposit is refunded to your card.
  • Q
    When do I get my deposit back?
    A
    The deposit is refunded automatically as soon as the return is confirmed. It typically appears on your card within 1–5 business days depending on your bank.
  • Q
    What if the station doesn't accept the power bank?
    A
    Check that you're inserting it correctly — contacts facing inward. If a slot is full, try another one. Still not working? Contact us at info@prontocharge.it or WhatsApp +39 352 077 7880. Don't leave without confirming the return or rental fees will continue.
  • Q
    What if I don't return it on time?
    A
    Rental fees continue to accrue up to the daily maximum of €10. If the power bank is kept for more than 48 hours, we charge the remaining €20 — and the power bank becomes yours at a total of €30.
  • Q
    What if the power bank runs out of battery?
    A
    Return it to the nearest station and take a fully charged one. If you were charged for a dead unit, contact us and we'll review it.
  • Q
    I was charged but didn't receive a power bank. What do I do?
    A
    Contact us immediately: info@prontocharge.it or WhatsApp +39 352 077 7880. We monitor all stations remotely and will resolve it quickly.
  • Q
    Can I buy the power bank instead of renting?
    A
    Yes. If you love it, keep it for €30. It charges via USB-C and works independently from the ProntoCharge network.
  • Q
    Can I pay by scanning a QR code?
    A
    Yes. Scan the QR code on the station with your phone camera — no app needed. You can also find a station and start a rental directly from our map at prontocharge.it/map by scanning the QR code.
  • Q
    What if all slots are full when I try to return?
    A
    Find another ProntoCharge station nearby using our map at prontocharge.it/map. You can return to any station in the network — you're never locked into one location.
  • Q
    I returned it but the deposit hasn't been refunded yet.
    A
    Refunds are processed automatically but can take 1–5 business days to appear depending on your bank. If more than 7 days have passed, contact us at info@prontocharge.it or WhatsApp +39 352 077 7880.
  • Q
    Is it safe to connect my phone to a rental power bank?
    A
    Yes. Our power banks only transfer power — no data. They cannot access your phone, photos, or accounts. All units are CE, FCC, and RoHS certified with fire-retardant casings.
  • Q
    What if the power bank is damaged or broken?
    A
    If you notice damage before renting, don't take it — choose another unit. If it breaks during normal use, contact us and we'll assess the situation. We won't charge you for manufacturing defects.
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